Testimonials

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I met Doug 15 years ago

I met Doug 15 years ago and coached his son in basketball. I have had him do several of my home loans or refinancing loans and he has been great, always looking out for me. I am now a realtor with Keller Williams and I am going to refer Doug every time.

– Joe Mivshek

Joe Mivshek

We met Doug through tennis

We met Doug through tennis a few years ago. Since meeting, he has helped us celebrate our daughter’s graduation, helped us grieve the passing of a family member, and is always genuinely interested in what is going on in our lives as evidenced by his ability to ask about updates to details shared in previous conversations . Doug is an expert in listening and in making people feel like they are the most important person in the room. He is kind, intelligent and has a passion for his family, his friends and his work. Although we have not needed mortgage services, we refer family and friends to Doug without any reservations. We are certain that his integrity and professionalism will provide the foundation for a positive experience at a time when things could be potentially stressful.

Kim Freeman

He was very professional and personable

Several years ago, Doug helped me do a refinance on my condo. I knew nothing about refinancing. Doug was so patient with me taking all my calls and answering all my questions. He made the process so easy and we were done in no time. He was very professional and personable and if I were to need a mortage broker again I would call him in a heartbeat. I have told many of my friends about him and hope they took my advice and gave him a call. He is absolutely the best. I would recommend him to anyone.

-Patty Wunder

Patty Wunder

Doug ensured the process of buying my first condo to be essentially effortless

Doug did a fantastic job processing my first loan. He was organized, reliable and easy to get a hold of to answer any and all of my questions. Anyone looking for mortgage advice or financial assistance should speak with Doug personally, he is very knowledgeable easy to talk to. I’d highly recommend him. Doug ensured the process of buying my first condo to be essentially effortless. He was organized, enthusiastic and completely reliable. I’ve known Doug all my life and can assure you he is a hard working and moral individual. Doug will be unquestionably handling all my mortgage needs in the future.

– Ryan Parfet

Ryan Parfet

Such a painless process

Working with Doug was delightful. He made the whole process virtually painless. He was very easy to contact with any questions. We very much appreciated that he sat with us through the closing of the loan. We would highly recommend him for anyone looking for a low stress experience.
– Erica McDaniel

Erica McDaniel

Great Experience

Having gone through the loan process recently I was not real excited to do it again. I was wonderfully surprised with how smoothly this process went. Questions I had along the way were answered in a timely manner and we closed on the original date. I got a lower interest rate and am saving money each month thanks to Doug. I highly recommend him.

– Drew Stanford Harden

Drew Stanford Harden

Doug is a true professional

Doug has been a family friend for many years. We have always gone to Doug when we have needed to refinance and also when our son was making his first home purchase. Doug is a true professional. He knows the financial business inside and out and continues to always find the best financial situation for our needs. We continue to refer everyone we know to Doug because he has proven to be exemplary in his field.

– Natalie Kielar Ph.D.

Natalie Kielar Ph.D.
Retired School Administrator/Teacher

Doug is great!

Doug is the brother of a friend of mine. I felt comfortable and knew I was in good hands right away. It was great working with Doug. He was patient, very professional and incredibly helpful. He responded promptly and answered all my questions. I would most certainly use him again or refer family and friends to him.

Anne M Reller

Call Doug FIRST!

After giving another major lender a call for a refi, we were sorely disappointed with the lack of communication and the overall feeling of just being a number. Calling Doug was the right move. He was always ready to answer any questions and quell any concerns. Doug made us feel like a number. It was one.

Doug is Amazing!

Working with Doug and his company was a great experience! They worked very fast to get my loan completed. One of the best customer service experiences I have ever had!

Chris Hutchison

Returning Customer

This was my second time working with Doug Klein in the past several years. He has always been available to answer my questions, quick to reply and made the processes very easy. Thanks Doug for always being there and personally helping us thru each transaction.

Ryan Purvis

A great experience start to finish

Doug and the staff were awesome! Very professional, very thorough, very open and up front with communication. The loan tracking process was really helpful as it allowed me to follow my loan through the process and gave me a “heads up” on the next phase and what would be required. Seamless, painless and very efficient. I would recommend Doug and his staff for all your mortgage needs……great to work with!

On a personal note, I have known Doug and his family for several years. They are genuine, caring, and excellent people. Call Doug and he will take care of you…..

Service you can trust

We recently went through the purchase and closing process of a new home with Doug. This is the third time we’ve come to Doug to finance a new home purchase for us. The reason that we will always come back to Doug is because he is a man you can trust and he has always had our best interest in mind. He’s honest and straightforward which we really appreciate. Buying a home and all of the paperwork and stress that comes with it can be overwhelming but we’ve never worried about that with Doug. He and his staff kept us well informed and called us to verify that we did not have any questions about emails and documents that they sent. The online process is extremely easy and they will walk you through how to docusign everything. We’ve trusted the service that Doug and his staff give many times and will continue to do so for any other home purchases or refinances.

Julie Lamasters

Great service

Doug and his staff were great to work with and extremely profession. Whenever we had questions we got answers that day. We had choices of who to refinance with but Doug adds a personal touch that for us made the difference.

Ty and Jennifer Tatham

Highly Recommend!

Refinancing a home can be daunting and a huge undertaking, however it was neither working with Doug and his assistant, Norma. Doug was persistent as we worked together to find the best mortgage plan for us. He and Norma were incredibly efficient throughout the whole process. We frequently received updates on the status of our loan, and our emails were responded to almost immediately. Doug made refinancing our home simple, and we highly recommend him.

Jennifer Jones

“Good Job, Doug”

Thank you for all your help in getting our mortgage loan refinanced. Both you and your assistant were wonderful to work with. We were extremely pleased with your service, rates and terms . The process went very smoothly.

Best regards,
Brad and Jeanine Hurst

Brad and Jeanine Hurst

Simple. Straightforward. Great communication and service.

We had a great experience working with Doug. In the description of process and steps, helping us to decide on the best financing options, and in aiding us through reporting and a mid-processing job change, Doug and his crew were incredible forthright and hard-working. From documentation, organization, all the way through final processing, they have been extremely easy to work with and I will definitely be working with them again.

Nick Roseveare
Alchemy IoT

Excellent service

My husband I just closed on our new home today and could not be more satisfied with Doug Klein. He was very responsive to our phone calls/emails and explained everything about the VA loan process along the way. We will definitely be recommending Doug!

Megan Davis

Great team!

Doug and his team were very easy to work with! We had been trying to complete a refinance for a while and Doug continually stay in contact with us, prepared us and made sure we all our ducks in a row for when we could finally complete the refinance. We couldn’t have been happier with how easy all the paperwork was and how fast we got to closing!

Melissa Dalton

Will go above and beyond!

I am a first time home buyer and I couldn’t have asked for a better lender than Doug! He always made time to sit with me and explain the fine details thouroughly. Doug also worked with me for several months in order to get me the amazing rate I obtained! He is reliable, makes time for you and will work with you to overcome any obstacles. He make buying a house easy as well as fun. I would recommend Doug to anyone buying a house.

Jeremy S

Outstanding

My experience working with Doug was absolutely fantastic! I am a small business owner and I had three other mortgage companies tell me that they could not process my refi. Where three other companies failed, Doug and New American came through! The process was quick, easy and professional. My refi was completed in less than 3 weeks. Doug was honest, fair and persistent. I had first class service and unappalled communication. I will recommend Doug and New American to everyone!

Stacey Alexander
Primrose

Simply the best experience every time!

Mike and I have had the pleasure of working with Doug several times now, and it only gets better! Money and financials can be “sticky” to discuss at times. Doug Klein listened carefully, helped us set goals, and immediately put our fears to rest about the entire process. Just as every time, Doug expedited our process with flawless professionalism, quickly and yet efficiently, and placed all of our “sticky” feelings at ease. We would never consider working with anyone else.

Kitryn Sullivan

Doug is AMAZING!

We couldn’t have been more lucky than to have the pleasure of working with Doug and his team! Doug was fast, efficient, honest and knowledgeable from start to finish. The bar has been set! Will never reccomend anyone else! We LOVE our house! Thanks, Doug!

Yvonne Troyer

Easy Peasy

Working with Doug was extremely… well easy! He does what he says, doesn’t over promise and keeps you in loop every step of the way.

I highly recommend Doug and will use him again in the near future.

Mark

Excellence and Expertise

Doug was amazing to work with. We had a very complex situation and Doug got us set up with exactly what we needed. He handled every detail with professionalism and speed. It doesn’t take long to see the expertise Doug has working in his field as long as he has.

-Kyle

Kyle Cate

We just finished refinancing our

We just finished refinancing our home with Doug and Norma. It was such an easy, painless experience. They are true professionals and so wonderful to work with. I highly recommend them!

Wendy Brown

Best lender for all your needs

Doug Klein, what an absolute pleasure it was doing business with him! This was our very first home buying experience. We did not fall under the a-typical first time home buyer; we had some unique situations that required a certain expertise. At the beginning, the task of buying a home was dark and looming. However, from our first meeting with him, he put all our nerves at ease. We felt we had found the right man for the job. When things got tough, Doug faced it with tenacity. When things didn’t look promising for our home, he came up with a new game plan. You believed in us, you fought for us, and you NEVER gave up. EVER. And that’s what makes this man so special. I imagine if we had anyone else, things might not have ended up where they did; with us moved into our first forever home. Doug comes equipped with the highest grade of professionalism, loyalty, encouragement, and support for your family for one of the biggest decisions you’ll ever make in your life; purchasing a home! Call Doug Klein!

Jeff & Rebekah Winterbottom

Highly recommend

Doug Klein & his assistant, Clarinda, were very professional, efficient, & personable. They promptly answered our questions & helped us quickly get our loan from Caliber Home Loans.

Cynthia J. Swindell

Doug made my purchasing of my first home seamless

Doug made my purchasing of my first home seamless. He was very professional, made to check in often, and made the whole process positive. He went above and beyond, and I would use him again in a heartbeat!

Caroline Callea

Doug Klein helped us refinance our home mortgage

Doug Klein helped us refinance our home mortgage. We are retired and relatively new to the area and just happened to find Doug’s website. At our first meeting Doug showed genuine interest in assessing our needs and helped show us our options. As it turned out the holders of our previous mortgage wanted to play a waiting game and tried it difficult for us to get out of their loan. Doug and his assistant, Clarinda, were relentless in their efforts to obtain the necessary paperwork to move our new mortgage with Caliber Loans forward. Filing the application was quick and almost all was done online. Doug also looked for ways that he could save us money in closing costs. They kept us updated constantly and let us know the progress of our loan. If you are looking for that personal touch and support when applying for a home mortgage then you cannot go wrong by trusting Doug and his team.

Mr. & Mrs. Charles Brunet